Customer Support Advisor

Status: Closed

     Advanced Skyline Technology Ltd. – Markham, ON

    Company Profile: 
    Advanced Skyline Technology Ltd. (hereinafter referred to as AST) is one of the largest technology, services and consulting organizations in refurbished computers industry cross North America. We are looking to hire a quality Customer Support Advisor who will fit into our team environment.
    Responsibilities:
    • Connect and build rapport with a variety of customers by actively listening to our customers, asking the right questions and offering solutions (products and services) which cater to customer needs 

    • Deliver reliable solutions to our customers with a sense of urgency and sound of judgment

    • Complete accurate transactions in a timely manner

    • Be at ease working in a structured and goal-oriented environment (call duration, quality, customer retention) 

    • Embrace change in a fast-paced, performance driven team environment
    Skills / Qualification:
    • Must have strong computer literacy, windows and Internet navigation knowledge

    • Available to work on a flexible schedule to meet customer demand 

    • Excellent active listening and communication skills 

    • Customer Champion: passionate about providing world class customer service

    • Strong problem solving skills and ability to deal with customers tactfully and effectively in a fast paced environment 

    • Punctual and committed to work schedules 

    • Must have superior verbal communication and interpersonal skills with a professional telephone manner

    • Able to multitask in a fast paced environment - Should have strong team work skills and accountability

    • Career focused
    Hours of work: Mon – Fri 9:30 – 6:00.
    To apply this position, please send your resume.