Technical Support Agent (Call Centre)

Status: Open

    Company Profile:


    Advanced skyline technology Ltd. (hereinafter referred to as AST) is one of the largest technology, services and consulting organizations in refurbished computers industry cross North America. After over 9 years of development, AST has become North America’s most competitive refurbished computer enterprise with the highest level of modernization.


    Why work for AST:
    • Receive working exp on enterprise system
    • Bi-weekly payment through direct deposit
    • Paid Statutory Holidays+ vacation benefit +insurance benefit
    • Enhance training opportunity in job related field
    • Professional career growth towards to E-business
    • Reference letter available



    Key Responsibilities:
    • Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet
    • Interact with customers to provide and process information in response to inquiries, concerns, and requests about computers and services
    • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
    • Diagnose and resolve computer hardware and software issues
    • Follow standard processes and procedures
    • Identify and escalate priority issues per Client specifications
    • Redirect problems to appropriate resource
    • Accurately process and record call transactions using a computer and designated tracking software
    • Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
    • Organize ideas and communicate oral messages appropriate to listeners and situations
    • Follow up and make scheduled call backs to customers where necessary


    Minimum Requirement and Qualification:
    • Must have strong computer literacy, windows and Internet navigation knowledge
    • Available to work on a flexible schedule to meet customer demand
    • Excellent active listening and communication skills
    • Customer Champion: passionate about providing world class customer service
    • Strong problem solving skills and ability to deal with customers diplomatically and effectively in a fast paced environment
    • Punctual and committed to work schedules
    • Must have superior verbal communication and interpersonal skills with a professional telephone manner
    • Able to multitask in a fast paced environment - strong team work skills and accountability
    Job Type: Full-time
    Salary: $30,000.00 to $35,000.00 /year